Sales Facilitator
Facings of America is on the lookout for our next Sales Facilitator, a key player who will help us boost sales and strengthen customer relationships. If you're someone who thrives in a supportive role, loves details, and can juggle multiple tasks with precision, especially under time constraints, then you might just be the person we're looking for!
About the company:
Founded in 1967, Facings of America is a premier importer and distributor of fine tile and stone. Named a 2023 Phoenix Business Journal Best Place to Work, our purpose is to create a meaningful place together. Developing our employees and passionately partnering with clients for successful project outcomes is our passion. As a growing organization, we offer our team the opportunity to do what they love every day, building a team of dedicated industry experts with a solution-minded approach.
Your Role and Responsibilities:
- Generate Product Quotes: You'll be spending about half your time delving into the details of projects, calculating accurate quotes based on design parameters, including product quantities, freight charges, and timelines. You'll be the backbone of the Design Consultant team, managing and updating information in our Project Management software, and even stepping out to deliver samples and send promotional emails.
- Customer and Sales Team Follow-Up: Around 25% of your role involves responding swiftly to quote requests, performing vital administrative tasks, and ensuring consistency across subcontractors for shared projects. You're the person who keeps an eye on long-term projects, updating pricing and following up on bids. Plus, you'll be handling incoming calls and streamlining processes to give our Sales team more time with customers.
- Sales Support: You're constantly on the lookout for ways to increase the Sales team's face time with customers. By streamlining systems and taking on administrative tasks, you play a crucial role in maximizing sales and revenue.
- Proactive Communication: The remaining 25% of your time will be focused on anticipating and addressing information requests from both customers and Design Consultants. Building trust is key, and you'll be updating clients with timely ETAs and any changes that might affect project timelines.
In this role, you’ll get to:
- Calculate and provide accurate quotes.
- Support the Sales team by managing project details and customer updates.
- Strive to increase customer engagement with the Sales team through efficient project management.
We’re looking for people who are:
- Authentic: You know who you are and you own it.
- Exceptional in Time and Priority Management: You excel at organizing tasks and meeting deadlines.
- Skilled in Project Management: You can effectively manage resources, tasks, systems, and people.
- Customer-Focused: You proactively meet and exceed customer needs.
- Personally Accountable: You own your actions and commitments.
- Dedicated to Excellence and High Performance: You aim for the best and continually seek improvement.
These are the skills and background you’ll bring with you:
- High school diploma or equivalent.
- Basic math skills and proficiency in Microsoft Word and Excel.
- Experience in customer service.
- High attention to detail.
- Valid Arizona driver’s license.
- Ability to read and understand blueprints (a plus).
In exchange for your contribution to the team, you can expect to receive:
- Profit Sharing Company Bonus Plan: When we win, you win – with bonuses for hitting our targets.
- 401(k)-YAY!: Helping you to secure your future, we offer awesome 401(k) matching.
- Unlimited Responsible PTO: We trust you to balance work and play your way.
- Paid Volunteer Time: 8 hours per quarter to give back, on us.
- Paid Holidays: Major holidays are yours to enjoy, fully.
- Professional Development Reimbursement: We support your growth with course and seminar reimbursements.
- Health and Wellness Benefits: A 75% contribution to medical and dental coverage, vision coverage; gym membership; and mental health support.
- Let’s Hit the Road! Mileage reimbursement and ride share services for work and a bit of play.
- Group Lunches: Monthly gatherings to feed your body and your team spirit.
- Team Member Discounts: Exclusive deals on our stunning product range.
After you have had a chance to research our company and think about the impact of this role, and if you think it might be a good fit, please proceed and apply. If you're really excited about this position, please feel free to send us an email, video, packet of information, or whatever you feel will best demonstrate why you are a great fit for the Sales Facilitator role, how you would make an impact, and what specifically you bring to the table that will enable Facings of America to better serve our stakeholder community.
We are an Equal Opportunity Employer.